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Taking Control of IT

MONITORING & ALERTING

Our software monitors your computers and your network 24/7 to keep your systems healthy, documented, and secure.

HELPDESK & SUPPORT

Our technicians are available to help your users over the phone, in remote sessions, or at your office on short notice.

PROJECTS & CONSULTATION

We provide managed IT projects and a consulting schedule to help you control costs and stay up to date on IT.

What’s Included

  • Fixed Dedicated Onsite Time per Week as Agreed
  • Unlimited Remote Support Business Hours
  • Unlimited Onsite Support Business Hours as required
  • Maintenance and Monitoring of all IT Equipment
  • Onsite and Offsite Backup Management and Monitoring
  • IT Security (Anti-Spam and Anti-Virus) Management and Monitoring
  • Installation and Replacement of New and Existing Servers & Desktops
  • Emergency After Hours and Public Holidays Support – Call Out Fee Applies
  • Vendor Management
  • Project Management

What’s NOT Included

  • New or Upgrade Hardware Costs
  • New or Upgrade Software Costs
  • Subscriptions and Subscription Renewals
  • Warranties and Warranty Renewals

Managed Services
Managed Services

Hours of Coverage

  • Support and Response:9:00am – 5:00pm Victorian Business Days
  • Equipment Monitoring: 24 x 7
  • Emergency Support: Call Out Applies (After Hours, Public Holidays)
  • Contract Cost per User (adjusted quarterly)
  • Contract Term: 12 Months
  • Payment Terms: Direct Debit Only

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