IT-Support-Onsite

Onsite Support

IT-Support-Remote

Remote Support

IT-Health

Audits & Advice

IT Support

  • Fixed Dedicated Onsite Time per Week as Agreed
  • Unlimited Remote Support Business Hours
  • Unlimited Onsite Support Business Hours as required
  • Maintenance and Monitoring of all IT Equipment
  • Onsite and Offsite Backup Management and Monitoring
  • IT Security (Anti-Spam and Anti-Virus) Management and Monitoring
  • Installation and Replacement of New and Existing Servers, Desktops and Printers
  • Emergency After Hours and Public Holidays Support – Call Out Fee Applies
  • Vendor Management
  • Project Management
  • Monitoring of all IT Equipment
  • Maintenance of Server & Network Environment
  • Onsite and Offsite Backup Management and Monitoring
  • IT Security (Anti-Spam and Anti-Virus) Management and Monitoring
  • Installation and Replacement of New and Existing Servers
  • Emergency After Hours and Public Holidays Server Support – Call Out Fee Applies
  • Server Vendor Management
  • Server Project Management
  • Monitoring of all IT Equipment
  • Onsite and Offsite Backup Management and Monitoring
  • IT Security (Anti-Spam and Anti-Virus) Management and Monitoring
  • Vendor Management
  • Project Management

Block hours are used by a lot of smaller clients who want to fix monthly IT costs. We try to get as much work done in all areas utilising this Block to ensure a balance of Reactive and Proactive maintenance and support.

Additionally, a lot of larger firms who already have an inhouse IT Technician or Department, will utilise the Block Hours for additional work that is out of scope for their current team.