Enjoy Remote and Onsite IT Support in Melbourne from the Same IT Services Company
At IT Networks Australia, we think that the most important thing an IT service company can provide is flexibility. Sometimes, remote IT assistance is all you need. Other times, you need more hands-on support. In most cases, the businesses that offer IT services in Melbourne lean towards one side of this equation. They either offer their services remotely, or they do their work on site. By providing both—and making it easy for clients to understand the benefits of both sides of the coin—we can serve our customers more effectively.
Getting the Service You Need, When You Need It
One of the greatest things about technology, as it exists today, is that so many things can be done remotely. At IT Networks Australia, we have embraced this freedom by offering many of our services from afar. For instance, our remote IT support packages in Melbourne include monitoring and alerting for all your computers. These services allow us to keep your systems updated, secure and free of viruses and malware. Said another way, we keep your computers running well so that you can focus on the work you need to do.
Sometimes, though, things still go wrong. Maybe someone in your office downloads something they shouldn’t, and a machine is infected. Alternatively, perhaps you are just having a problem with a software installation and need a little help. In such situations, you can always call IT Networks Australia for help desk support. Our technicians are available at all hours of the day to help you or your team members resolve IT issues. Through phone calls and remote sessions, we can address many of the day-to-day IT problems that small and medium sized businesses often face.
Of course, not every fix can be accomplished remotely. If you have an issue that demands onsite IT support in Melbourne, just let us know. We can be at your office on short notice to help you sort things out. Our quick response times make us great in a crisis and help minimise productivity losses related to computer problems or other tech snafus. Best of all, we do not charge call out fees for routine work, which means you can take advantage of our onsite services without worrying about getting a big bill in the mail a few days later.
Ultimately, our goal is just to provide our clients with the type of service they need when they need it. If remote IT assistance is enough, we can help. If you have a problem that demands onsite IT support in Melbourne, we’ll be there for that, too. By offering both services under the same umbrella, we can save your business money and give you a superior IT service, all at the same time.
Choose IT Networks Australia for Your Melbourne IT Support Needs
Have you been looking for a more flexible IT support solution in Melbourne? If so, give us a call at IT Networks Australia today. You can get in touch by dialling 1300 88 40 09.