If your server goes down fifteen minutes before the end of the day, you might not be able to get a professional in until mid-morning the next day. Not only does that mean your employees you can’t finish up their projects for the day, it means the morning will also be off to a slow start. If your website is run on your dedicated server, then the fallout can be even worse: online visitors will get an “Internal Server Error” message and they probably won’t return.
As your business relies more and more on updated technology, a constant online presence, and moving large amounts of data, don’t rely on outdated IT services to keep your business running. If you make a pro and con list about hiring a dedicated IT professional, contracting with traditional IT support, and outsourcing your IT to a management service, the last option is the best choice. Here’s why:
Employees and service calls are expensive
If you have a small business, you don’t have the budget to hire individual specialists for internal IT projects. Not only do IT employees have a salary, employees have auxiliary costs such as financial benefits, insurance, training and infrastructure expenses, and taxes. Even contracted professionals can be too expensive. Unless your company demands an IT professional onsite at all times, hiring a service makes more sense than hiring a purpose.
But if you find a traditional IT support company, they can only respond after an emergency has already happened. Traditionally, you would have an IT service on contract or a local professional you can schedules repairs with. But each of these calls is expensive. You also have to factor in the loss of revenue; while downtime itself may not be a direct expense, poor network connections and frequent server errors will eat into your profits.
Managed services offer standard operating procedures
If your company has been around for a few years, you’ve probably had a bit of employee turnover. As you go through a former employee’s work, you might notice a few inconsistencies or departures from how you would have done the work. In IT, there are numerous solutions and custom workarounds that an employee might use for both short-term and long-term success. But, eventually, you or the next employee will need to make sense of previous coding and records. That can slow down your response time, and you might even find out that the solutions were only band-aids.
But professional organizations don’t make-up solutions in the moment. They have lists of standard procedures and go-to methods for solving common problems. Every single step will be traceable and methodical. Not only does this provide a great deal of quality control, it also provides transparency. Once you have a managed network, anyone can look at their history of actions and understand every event of record.
Outsourced IT services are proactive
Traditional IT services only act once a problem exists and you call them to make a repair. But managed services are on top of problems 24/7. Because they get paid a flat monthly rate, they are incentivized to catch and solve problems before they even develop. That’s why most managed services provide monitoring software that sets an alert when the precursors to a network outage are detected when servers are near capacity, and when malware has been detected. Outsourced IT services are responsible for ensuring your systems work all hours of the day, so they are going to do their best to take care of them.
Go to IT Networks Australia Pty Ltd to learn more about services you can access when you outsource your IT.